Frequently Asked Questions

Do you deliver nationwide?

Yes we do, visit our delivery information page for more details.

I've forgotten my password, what do I do?

Don't worry it's easy to reset, just follow these easy steps:

1. Click on "Login/Register" in the main menu and then "Forgotten your password?"

2. Enter the email address linked to your account with us and click "Retrieve Password"

3: An email will be sent to the registered address with the login information

What are loyalty points?

To reward our customers for their continued loyalty we have launched our new FREE Loyalty Points Programme, our new Loyalty Club. If you are already registered you will be automatically enrolled into the scheme, if not simply register here if you are an existing account customer, or on the payment pages if you are a first time customer to be automatically enrolled.

How do I return an item?

Please visit our returns page.

Can I have my order delivered to a different address?

Yes, when going through the checkout you can select to register a new address for delivery. (The address will be saved for the next purchase so only need to enter it once)

How does collection at store work?

When going through the checkout you can select "Click & Collect ".

We will call you when the order is ready for collection.

How do I leave feedback?

If you would like to leave feedback on our customer service, then please fill out our online - Feedback Form

If you would like to leave feedback on an item, then please look for the reviews tab link, below the item

I already have a trade account, how do I sign up for loyalty points?

forms.allfix.co.uk/loyalty

I have a trade account already, how do I create a login to order online?

Click the following link - Register

How do I register for a trade account?

Online - www.allfix.co.uk/allfixaccounts OR print off the Credit Account Application Form.